FAQ

Once your order has been shipped, you will receive an email with details of the order. You can track the shipment by clicking on the link provided in the e-mail.

Or, track your order via the order status page in your customer account. This link is included in the email.

We do same-day shipping provided you place your order before 08:00 EST. 

We currently ship in the European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

We use DHL, Fedex, UPS and GLS, only those having a worldwide expertise. Our goal is to deliver your shopping to your address across Europe within 5 working days!

Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

Yes, on all orders above 90 Euros.

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form in the "CUSTOMER SERVICE" section.

We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to contact your local courier customer service to re-direct your parcel back to our warehouse. After that you can apply for a refund. Check our "Return & Refund" Policy at the bottom of the page for more details. 

Removing or adding products and/or changing the delivery address is not possible. If a mistake has been made with your order information, it’s quickest to contact your local courier customer service to re-direct your parcel to the correct delivery address. 

We offer 5 different payment methods including major providers like Mastercard, Visa, Paypal, American Express and Apple Pay. We use Level 1 service provider, the highest level of certification for payment processors.

We use Level 1 service provider, the highest level of certification for payment processors. It complies with the Payment Card Industry Data Security Standard (PCI-DSS), which is the most stringent level of certification standard that ensures all cardholders' data is processed and transmitted securely by using encryption technology. 

If your credit or debit card use another currency, then you will be charged EUR. We use the real exchange rate, just like the one used by Google, and won't charge any fees. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

There are no hidden costs or additional shipping charges. The total price mentioned on the checkout page is the final price. What you see is what you pay.