"Shipping & Returns" CandyBabe

FAST SHIPPING ACROSS EUROPE & 14 DAYS RETURN

          

Get FREE Shipping on all orders above 90 Euros!

 We care your shopping experience and thrive to give you the Best!

 From our warehouse and with our partners DHL, Fedex, GLS and DPD, we aim to deliver your shopping within 5 working days maximum across Europe at unbeatable price!

NO "DROP-OFF POINT PSEUDO-DISCOUNT PRICE", WE ALWAYS SHIP TO YOUR ADDRESS AT THE SAME PRICE WITH TRACK & TRACE!

 We accept Returns within 14 days from the day of delivery! Check more details into our "Shipping Policy" and "Return Policy".

GENERAL

How do I contact customer service?

You can reach us by clicking "contact us" in the "CUSTOMER SERVICE' section.
Is there a warranty?

We warrant our vibrators according to EU regulations for a period of 2 years, after the date of original purchase against defects due to faulty workmanship or materials. Our engineers will identify the cause of the defect.  

SHIPPING

What is the status of my order?

Once your order has been shipped, you will receive an email with details of the order. You can track the shipment by clicking on the link provided in the e-mail.

Or, track your order via the order status page in your customer account. This link is included in the email.
Are you shipping same-day ?

We do same-day shipping provided you place your order before 08:00 EST. 
Where do you ship ? And within how many days?

We currently ship in the European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

We use DHL, Fedex, UPS and GLS, only those having a worldwide expertise. Our goal is to deliver your shopping to your address across Europe within 5 working days!
My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
Do you offer free shipping?

Yes, on all orders above 90 Euros.

ORDER

Can I change my order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form in the "CUSTOMER SERVICE" section.
How do I cancel my order?

We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to contact your local courier customer service to re-direct your parcel back to our warehouse. After that you can apply for a refund. Check our "Return & Refund" Policy at the bottom of the page for more details. 
Can I change my delivery address after I have placed my order?

Removing or adding products and/or changing the delivery address is not possible. If a mistake has been made with your order information, it’s quickest to contact your local courier customer service to re-direct your parcel to the correct delivery address. 

PAYMENT

What payment method can I use?

We offer 5 different payment methods including major providers like Mastercard, Visa, Paypal, American Express and Apple Pay. We use Level 1 service provider, the highest level of certification for payment processors.
Is my online payment safe?

We use Level 1 service provider, the highest level of certification for payment processors. It complies with the Payment Card Industry Data Security Standard (PCI-DSS), which is the most stringent level of certification standard that ensures all cardholders' data is processed and transmitted securely by using encryption technology. 
Which currency will I be charged in?

If your credit or debit card use another currency, then you will be charged EUR. We use the real exchange rate, just like the one used by Google, and won't charge any fees. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.
Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the checkout page is the final price. What you see is what you pay.

RETURNS & EXCHANGES

Do you accept returns?

Yes, we offer returns and are subject to fulfilment of the following conditions: 

- The return request must be made within 14 days from the delivery day, if 14 days have passed since your delivery, you will not be offered a refund of any kind.

- Your item must be unused and in the same condition that you received it. For hygiene reasons, the plastic film around our Sex Toys boxes and Luxury BDSM Collection boxes must be UNSEALED.

- You will need to cover all costs of returning any items to us yourself   

- The item shouldn't have been used in any way 

 - To complete your return, we request a receipt or proof of purchase. Only regular priced items may be refunded, sales items won't be refunded. 

Please refer to our "Return & Refund" Policy for more details.
Can I exchange an item?

We don't accept exchanges. 
How do I make a return?

We suggest that you read our "Return & Refund" Policy, you will find all details you need to return an item if necessary.